Mon-Sat: 9am-6pm Sunday: 10am-5pm sales@purewatermail.com
Mon-Fri: 8am-5pm Sat-Sun: Closed service@purewatermail.com
Have our service technicians professionally close your hot tub for you. All hot tubs must be full and running when we arrive on site to be considered for winter warranty.
Date requested
The dates are not guaranteed, we will do our best to accommodate one of these choices and contact you to propose an available date if neither are available. Your booking confirmation will include the assigned date.
Choose 1-3 options from the list below
Spa Info
To qualify for our winter warranty the hot tub and standard cover must be wrapped up from the winter elements. This can be achieved in a few ways. Either the tub is in a closed in gazebo, a spa cap is installed by the technicians, or the homeowner can wrap the tub with a 1 piece tarp within 12 hours of the closing and send in photo to the service dept. Please select below the winter warranty you would like to go with
Our service includes up to 40km travel from our store location. If your address is over that, mileage is billed out at $2.5/km over the 40km one way.
Purewater Total Home Leisure does not move or lift spas, lift or make alterations to decks, etc. It is the customer’s responsibility to ensure that the technician has proper access to the yard, the spa and its components/equipment prior to their arrival. Purewater will provide a time frame of the technician’s arrival 24hours before the service date. If access is not available, the service will not be provided and the cost of the visit will be non-refundable. The return visit will be considered an extra visit and be charged at full cost.
We ask that all pets remain indoors while our technicians are on site.
Due to pumping restrictions enforced by the city of Ottawa, saltwater spas must be drained onto the owner’s property, no exceptions
These prices are for outdoor residential hot tubs only. We do not offer services for commercial hot tubs.
Final Payment
Please select one of the following options.
If you have ANY questions or concerns, call the office at 613-726-0099 X 631, or email us at service@purewatermail.com we are here to help!.